Job Title: Customer Service Specialist
Reports to: Customer Service Supervisor
EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email and live web-chat about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer’s concerns with a focus on first contact resolution. We focus on training from the beginning and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!
- Answer inbound emails and chats from potential customers and existing clients.
- Quickly assess customer issues to provide accurate support.
- Explore and understand customers’ needs and exceed their expectations.
- Complete all required trainings and stay informed about company news and department processes and procedures.
- Maintain a high standard of professionalism with our customers.
- Adhere to department performance goals and production standards.
- Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
- Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
- Other duties as assigned
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