IT Support Engineer - India

Reporting to the Service Desk Manager, the IT Support Engineer will assist with day to day help desk operations including resolving support requests, imaging workstations, and provisioning and training new users. Additionally, they will assist the full time IT staff with other projects as time permits.

Responsibilities:

• Assist with troubleshooting efforts for computer hardware and software
• Help fulfill support requests from a wide variety of issues
• Desktop installation and support for Windows 10 and Mac OS X corporate users
• Assist with on-boarding of new users, including account provisioning and training
• Work closely with the other IT team staff to effectively communicate issues and recommendations
• Occasional work outside normal working hours for special projects or critical outages

Requirements:

• Technical knowledge of Windows 10 workstation operating systems. Able to troubleshoot network, print, and various Windows based issues.
• Technical knowledge of Mac OS X, including the ability to troubleshoot network, print, and other MacOS based issues.
• Experience with using Active Directory or Azure AD to create, reset passwords, and check attributes on User and Service accounts. Understanding of Active Directory security groups.
• A good understanding of computer networking, with the ability to do basic troubleshooting on PCs to determine whether issues are user hardware related, or corporate network related
• Working or technical knowledge of MECM/SCCM
• Experience with MS Office products (Word, Excel, Outlook)
• Experience with Google Apps suite.
• Experience with a ticketing system as an agent
• Strong organizational skills, ability to track multiple issues
• Strong communication skills (verbal and written)
• Ability to work independently and as part of a team

Knowledge of the following is a plus:
VMware VCenter, IPSec VPNs, SSL VPN, RADIUS, 802.11x, Linux OS, Google Apps, Windows Server (2012,2016,2019), Cisco IOS, Powershell, JAMF Pro, ServiceNow

Company

Applause empowers leading brands to deliver flawless digital experiences for their customers on any device, in every location. The company’s testing, feedback and research solutions enable businesses to delight customers, drive topline revenue and innovate faster.

Applause ensures digital quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – via its technology platform and managed global community of over 400,000 on-demand digital experience experts. Only real people on real devices in real locations can provide the real issues and feedback that brands need to deliver great digital customer experiences. Thousands of companies of every size – including Google, FOX, Nike, BMW, PayPal and Slack – rely on Applause to dramatically decrease the time and cost of delivering great digital experiences for their customers. Learn more at www.applause.com.

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