We are seeking a highly motivated and dynamic individual to join our team as an Account Manager/ Delivery, specializing in strategic sales and delivery within the high-tech vertical. This is a key role for one of our leading Clients whom we provide a range of digital programs across: digital testing (release testing, localization, payment, accessibility testing, automation); user research (UX testing, customer journey research, inclusive design); and AI development (data collection, genAI testing and user feedback).

Location: Hyderabad, Gurgaon/Delhi 

Your responsibilities fall into 3 main areas:

Grow the business/account

• Deeply understand the Client’s business, product roadmap, and key initiatives in order to develop winning solutions that drive meaningful outcomes
• Drive profitable growth by developing a robust pipeline of opportunities (prospecting, originating deals, building relationships, leading discovery sessions, developing proposals, creating winning sales strategies, negotiating and closing new business)

Drive Client value creation

• Manage our Indian based delivery team to ensure delivery excellence and long-term retention
• Champion the Client to our internal teams by providing product and service delivery feedback to improve delivery and Client outcomes

Build long term relationships

• Cultivate and nurture client relationships at all levels
• Act as a trusted advisor offering expert guidance on industry trends, market insights, and innovative solutions to drive their business growth and success
• Lead digital strategy discussions with the Client in key areas such as genAI testing

Qualifications:

• Demonstrated track record of meeting or exceeding sales targets and driving revenue growth
• BA/BS Degree or equivalent business experience.
• 8+years of Professional services, Managed services or solution sales experience preferably related to Testing, UX and & AI domains
• In-depth knowledge of the high-tech industry, including key players, trends, challenges, and opportunities.
• Strong communication and interpersonal skills with the ability to build rapport and credibility with executive-level clients.
• Strategic thinking and problem-solving abilities with a customer-centric approach.
• Excellent negotiation, presentation, and influencing skills.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Company

Applause is a world leader in testing and digital quality. Brands today win or lose customers through digital interactions, and Applause delivers authentic feedback on the quality of digital assets and experiences, provided by real users in real-world settings. Our disruptive approach harnesses the power of the Applause platform and leverages the uTest community of more than one million independent digital testers worldwide. Unlike traditional testing methods (including lab-based and offshoring), Applause responds with the speed, scale and flexibility that digital-focused brands require and expect. Applause provides insightful, actionable testing results that can directly inform go/no go release decisions, helping development teams build better and faster, and release with confidence. Digital-first brands rely on Applause as a best practice to deliver the digital experiences their customers love.

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional.  Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. We have a global workforce that, like our crowd, embraces diverse backgrounds, perspectives, and abilities. Our employees bring their true self to Applause. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. 

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